Frequently Asked Questions
Order Support
5 questions
1
What documents are required for business verification?
Business registration certificate, tax ID, and import/export license are required for verification. These documents help us ensure all businesses on our platform are legitimate and trustworthy.
2
What documents are required for business verification?
Business registration certificate, tax ID, and import/export license are required for verification. These documents help us ensure all businesses on our platform are legitimate and trustworthy.
3
How secure are payments on Baoboza?
We use bank-grade encryption (256-bit SSL) and escrow services to protect all transactions. Your financial data is never stored on our servers and all payments are processed through PCI-DSS compliant gateways.
4
How do I list my products?
Go to your dashboard → "List Products" → Fill in product specifications → Upload high-quality images → Set pricing and quantity → Publish. Your products will be visible to buyers within 24 hours.
5
How do I list my products?
Go to your dashboard → "List Products" → Fill in product specifications → Upload high-quality images → Set pricing and quantity → Publish. Your products will be visible to buyers within 24 hours.
Payment Help
2 questions
1
How secure are payments on Baoboza?
We use bank-grade encryption (256-bit SSL) and escrow services to protect all transactions. Your financial data is never stored on our servers and all payments are processed through PCI-DSS compliant gateways.
2
Do you handle customs clearance?
Yes, we partner with trusted logistics companies that handle customs documentation for both African and Chinese imports/exports. They ensure your goods clear customs smoothly and reach you on time.
Shipping & Delivery
1 questions
1
Do you handle customs clearance?
Yes, we partner with trusted logistics companies that handle customs documentation for both African and Chinese imports/exports. They ensure your goods clear customs smoothly and reach you on time.
Buyer Protection
1 questions
1
What is your refund policy?
Refunds are issued for non-delivery (60+ days), wrong products, damaged goods, or quality issues. Submit a claim within 14 days of delivery with supporting evidence. Refunds are processed within 10 business days.
Contact Us
1 questions
1
How do I contact support?
Email us at support@baoboza.com, use live chat available 24/7, or call during business hours (GMT+8 & GMT+1). Our team typically responds within 4 hours for email and instantly for chat.
Account & Security
1 questions
1
What is your refund policy?
Refunds are issued for non-delivery (60+ days), wrong products, damaged goods, or quality issues. Submit a claim within 14 days of delivery with supporting evidence. Refunds are processed within 10 business days.
Buyer Protection
1 questions
1
How do I contact support?
Email us at support@baoboza.com, use live chat available 24/7, or call during business hours (GMT+8 & GMT+1). Our team typically responds within 4 hours for email and instantly for chat.
Still Have Questions?
Can't find what you're looking for? Our support team is here to help you 24/7.
Contact Support